What is included in your management agreement?

Our goal is to ensure that your digital platform is secure, fast, and stable around the clock. A standard agreement typically includes: Proactive maintenance: Regular security updates for frameworks, plugins, and databases. Application Management & Bug Fixes: We monitor the systems and resolve any issues before they affect your customers. Performance Optimization: Regular fine-tuning of load times, cache settings, and code structure to ensure the best possible user experience (UX) and search engine optimization (SEO). Ongoing development: The option to use contracted hours to build new features or make design adjustments. Everything is included in QT Support, our ongoing management agreement.

Can you assist with the maintenance and support of existing technical systems?

We offer customized maintenance and support services to ensure that your technical systems continue to operate smoothly and efficiently over time. Our support agreements are tailored to your specific needs and budget, and we work proactively to prevent outages and minimize downtime. When needed, our experts also help upgrade and optimize existing code and infrastructure to ensure high performance and security. Get in touch, and we’ll tell you more about how a support agreement can benefit your organization.

What frameworks and technologies do you support?

We have a diverse technical team and manage everything from well-known CMS platforms to complex, custom-built cloud solutions. We specialize in: Web & CMS: WordPress, PHP, and custom e-commerce solutions. Modern web apps: React , Next.js, and Node.js for high-performance platforms. Mobile apps: React Native for cross-platform applications (iOS & Android). Advanced technology: Custom frameworks, IoT solutions, and AI integrations.

How do we submit support tickets to you?

Getting help should be simple and transparent. You can easily submit your requests through our digital helpdesk or via email. You’ll be assigned a dedicated contact person, and you can track the status of your requests in real time and see exactly how many hours have been spent on each task.

What can you expect from our service?

When you choose us as your technical partner, you can expect a high level of commitment and dedication to your project. We work closely with you through every step of the process, from the initial consultation to implementation and ongoing support. Our goal is for you to be completely satisfied with the result and for the solution to deliver the impact you’re looking for.

QT Support

We manage many of Sweden’s largest and most advanced websites. Security updates, monitoring, and 24/7 support—so your site runs fast and remains stable without anyone on your team having to keep an eye on it.

Management, operations and support

Starter kit

This package is ideal for companies or startups that need basic maintenance and updates to keep your website secure and functioning.

Reconciliation meeting: 2 times/year

Growth package

Ideal for companies that are in a growth phase and need more comprehensive support to optimize performance and features, as well as start exploring development opportunities.

Reconciliation meeting: 6 times / year

Ledar package

Aimed at organizations with higher website management requirements. Includes comprehensive support, management and development to ensure optimal performance, security and growth opportunities.

Reconciliation meeting: 12 times / year

A smiling woman wearing a professional headset is working in front of an unseen screen in a bright office setting. The image accompanies the page about Quality Think’s staffed IT support, ongoing management, and technical operation of websites.

Staffed support

With our support service, you gain access to an entire dedicated IT development department. We are very familiar with your website, understand its structure, and recognize its potential for development. Our support team is here to assist you with questions, minor changes, or to resolve any issues. Send us an email, call us on weekdays between 8 a.m. and 5 p.m., or create a ticket in the service portal directly, and we’ll handle it from there. We always respond the same day and keep you updated on everything we do.

Examples of common cases:

Change of content
Consultation for web editors
Security breaches
Update of supplements

A close-up of an open black combination lock resting on a laptop keyboard. The image reinforces Quality Think’s work on website security, proactive bug fixes, and protection against viruses and data theft.

Security and bug fixes

Your website’s security is our top priority. We have many years of experience protecting websites from viruses and data theft. Website security is a complex and ever-changing field. With us by your side, you can rest assured that your website is being proactively safeguarded.

What else is included in our support and management?

Application responsibility

Taking on application responsibility means we fully assume responsibility for the health and performance of your application, including the codebase of your website. With us at the helm, you can focus on your core business, while we make sure your digital presence is secure, stable and constantly updated.

GDPR and ADA

At a time when protecting users’ data and privacy is more critical than ever, you can rest assured that we handle every aspect of your website in compliance with the GDPR (General Data Protection Regulation) and the ADA (Americans with Disabilities Act). This means not only that we help you avoid fines and legal issues, but also that your website will be accessible to a broader audience, including people with disabilities (WCAG and accessibility analysis), thereby expanding your potential market reach.

Optimization & caching

Optimization and caching are crucial components to ensure your website performs at peak levels. By implementing advanced image optimization and caching techniques, we optimize load times and improve the user experience on your website. We automatically compress and resize your images without compromising quality, reducing page load times. These measures are not only important for user-friendliness but also play a major role in your website’s SEO performance.

SSL & encryption

SSL certificates and HTTPS encryption are essential for protecting users’ data and maintaining their trust. By encrypting data transmitted between the user’s device and your website, we protect sensitive information—such as passwords and personal data—from being intercepted by unauthorized parties. In addition, we use ReCaptcha3 to further protect your website from malicious bots and automated attacks, all while minimizing the inconvenience to your legitimate users. These measures not only strengthen security but also build user trust in your website, which is crucial for building and maintaining strong customer relationships.

Some of the frameworks we manage and support

WordPress & PHP

WordPress is the world’s most popular content management system, powering a significant proportion of the internet. It is known for its ease of use, flexibility and extensive range of themes and plugins. WordPress is a great platform for everything from simple blogs to complex websites and e-commerce solutions, making it a first choice for many businesses and individuals looking to build a strong online presence. We have automated systems that continuously monitor your website and notify us if there are any disruptions.

React & Next

React is a powerful JavaScript library for building user interfaces, developed by Facebook. It enables the creation of fast and interactive web applications. Next.js is a React framework that provides server-side rendering, which improves application performance and optimizes it for search engines. Together, React and Next.js offer us the tools to create modern, fast and SEO-friendly websites and applications. We can take over the support and operation of your existing React app or take care of the app after we have produced it.

React Native

React Native is a framework created by Facebook that allows developers to build true, native mobile applications using JavaScript and React. It shares much of its codebase and principles with React, making it an attractive choice for web developers looking to expand into mobile development. With React Native, we can create applications for both Android and iOS with a single code base, streamlining the development process and reducing development time. We can take over the support and operation of your existing React Native app or take care of the app after we have produced it.

Custom framework

Custom frameworks cover a wide range of technology solutions, ranging from IoT and AI solutions to cloud-based services in AWS and Azure and standard applications in Android, iOS, Vue and Flutter. This area includes all technologies that fall outside the previously mentioned categories. Whether it’s integrating smart devices into a network to collect data and control systems remotely, or developing customized cloud solutions to streamline business processes, these frameworks are customized to meet unique needs and challenges. With a broad expertise in various programming languages and technology platforms, we are ready to take on projects that require specialized knowledge and a creative application of technology to deliver innovative and functional solutions.

Frequently asked questions

Vad ingår i ett förvaltningsavtal hos er?

Vårt mål är att er digitala plattform ska vara säker, snabb och stabil dygnet runt. I ett standardavtal ingår vanligtvis:

Proaktivt underhåll: Löpande säkerhetsuppdateringar av ramverk, plugins och databaser.
Applikationsansvar & buggfixar: Vi övervakar systemen och åtgärdar eventuella fel innan de drabbar era kunder.
Prestandaoptimering: Regelbunden finkalibrering av laddtider, cache och kodstruktur för bästa möjliga UX och SEO.
Löpande vidareutveckling: Möjlighet att använda avtalade timmar till att bygga nya funktioner eller göra designjusteringar.

Allt ingår i QT Support, vårt löpande förvaltningsavtal.

Kan ni hjälpa till med underhåll och support av befintliga tekniska system?

Vi erbjuder skräddarsydda underhålls- och supporttjänster så att era tekniska system fortsätter fungera smidigt och effektivt över tid. Våra supportavtal utformas efter era specifika behov och er budget, och vi arbetar proaktivt för att förhindra driftstopp och minimera nedtid. Vid behov hjälper våra experter också till att uppgradera och optimera befintlig kod och infrastruktur för hög prestanda och säkerhet. Hör av er, så berättar vi mer om hur ett supportavtal kan gynna er organisation.

Vilka ramverk och tekniker supportar ni?

Vi har ett brett tekniskt team och förvaltar allt från välkända CMS till komplexa, skräddarsydda molnlösningar. Vi är särskilt starka inom:

Webb & CMS: WordPress, PHP och skräddarsydd e-handel.
Moderna webbappar: React, Next.js och Node.js för högpresterande plattformar.
Mobilappar: React Native för cross-platform-applikationer (iOS & Android).
Avancerad tech: Custom ramverk, IoT-lösningar och AI-integrationer.

Hur rapporterar vi in supportärenden till er?

Det ska vara enkelt och transparent att få hjälp. Ni rapporterar smidigt in era ärenden via vår digitala helpdesk eller via e-post. Ni får en dedikerad kontaktperson hos oss och kan i realtid följa status på era ärenden samt se exakt hur många timmar som har lagts på respektive uppgift.

Vad kan ni förvänta er av vår service?

När ni väljer oss som teknisk partner kan ni förvänta er en hög nivå av engagemang och dedikation till ert projekt. Vi arbetar nära er genom varje steg av processen, från första konsultation till implementering och efterföljande support. Vår målsättning är att ni ska vara helt nöjda med resultatet, och att lösningen ger den effekt ni är ute efter.

Would you like to learn more about QT Support?

Patricia Georgsson

Sales / Partnerships

072-2507463

Jonathan Johansson

Co-CEO / Tech Advisor

073-7214110