FAQ – Frequently asked questions

Yes, absolutely! We often take on older or legacy systems that have grown over the years and become difficult to navigate. The process begins with a UX audit, where we identify where users get stuck or become frustrated. We then modernize the interface and simplify the information architecture step by step, so that the system becomes intuitive and efficient to work with without users getting lost in their familiar workflows.

We always build custom web solutions that are fully tailored to your business goals, processes, and user needs. By avoiding heavy, off-the-shelf templates, you get a website with extremely clean code, maximum security, and lightning-fast load times. This also gives you complete freedom to scale up and expand functionality in the future without being limited by predefined logic.

See an example of how this works in practice in our custom web project for ReGifted, where we built the entire platform from scratch.

This is what our web development looks like in practice, from the first sketch to launch.

We manage change and change requests using an agile project methodology that allows flexibility and adaptation to new requirements and conditions. We encourage open communication and collaboration with our customers to ensure we deliver results that meet their expectations.

Project duration varies depending on the scope, complexity and specific requirements of the client. We always strive to deliver on time and keep our clients informed of progress along the way. We actively work to ensure effective communication and delivery of high-quality results.

We use a range of methodologies and best practices to ensure high quality in our technology projects, including requirements analysis, code review, unit testing, integration testing and continuous delivery. We strive to deliver the highest quality solutions that meet our customers’ needs and exceed their expectations.

This is one of our greatest strengths as a full-service agency. Since we have both designers and developers under one roof, you avoid the classic pitfall where a design turns out to be impossible or too expensive to code. Our designers bring in the developers early in the process to validate technical feasibility. Once the design is finalized, there is a seamlesshandoff with complete specifications, exported assets, and code-ready elements, which saves a significant amount of development time

Learn more about how we approach UX and UI design.

We take accessibility issues into account by following the Web Content Accessibility Guidelines (WCAG) and implementing techniques to make our solutions accessible to all users, including people with disabilities. This includes using accessible colours, providing alternative texts for images and videos, and optimizing keyboard shortcuts.

We have a diverse technical team and manage everything from well-known CMS platforms to complex, custom-built cloud solutions. We specialize in:

• Web & CMS: WordPress, PHP, and custom e-commerce solutions.
• Modern web apps: React , Next.js, and Node.js for high-performance platforms.
• Mobile apps: React Native for cross-platform applications (iOS & Android).
• Advanced technology: Custom frameworks, IoT solutions, and AI integrations.

We have the most extensive experience in AdTech, EdTech, FinTech, IndTech, and RetailTech. In practice, we’ve built everything from e-commerce and learning platforms to real-time systems for digital out-of-home advertising and connected industrial solutions. If your industry isn’t listed, that’s rarely an obstacle—the challenges are often similar across industry boundaries.

We are technology-agnostic and select tools and platforms based on project requirements and client preferences. Our experts are skilled in a range of technologies, including but not limited to JavaScript (React, Angular, Vue), PHP, Python, Java, Swift, Kotlin, and various cloud services (AWS, Azure, Google Cloud).

The right technology depends on the project—see all our service areas.

Getting help should be simple and transparent. You can easily submit your requests through our digital helpdesk or via email. You’ll be assigned a dedicated contact person, and you can track the status of your requests in real time and see exactly how many hours have been spent on each task.

Our goal is to ensure that your digital platform is secure, fast, and stable around the clock. A standard agreement typically includes:

• Proactive maintenance: Regular security updates for frameworks, plugins, and databases.
• Application Management & Bug Fixes: We monitor the systems and resolve any issues before they affect your customers.
• Performance Optimization: Regular fine-tuning of load times, cache settings, and code structure to ensure the best possible user experience (UX) and search engine optimization (SEO).
• Ongoing development: The option to use contracted hours to build new features or make design adjustments.

Everything is included in QT Support, our ongoing management agreement.

Data security and privacy are our top priorities. We follow best practices for secure development and adhere to strict security protocols to protect customer data and sensitive information. We can also assist with conducting security audits and implementing security measures as needed.

We have designers and developers all under one roof, which means that a design never turns out to be impossible or too expensive to build once it reaches the development stage. We also work just as often with hardware as we do with the web—sensors, screens, and real-time data—which is unusual for a digital agency.

We take on projects of varying scale and complexity, from websites and mobile applications to advanced SaaS platforms and IoT campaigns. In addition, we specialize in developing smart web solutions with AI functionality. We are open to exploring new ideas and technical challenges and always strive to deliver innovative and tailor-made solutions for our customers.