{"id":4254,"date":"2024-04-13T23:16:57","date_gmt":"2024-04-13T21:16:57","guid":{"rendered":"https:\/\/qualitythink.se\/faq-frequently-asked-questions\/"},"modified":"2026-08-17T13:33:09","modified_gmt":"2026-08-17T11:33:09","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/qualitythink.se\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; Frequently asked questions"},"content":{"rendered":"\n<section\n\tclass=\"qt-header qt-header--dark\"\n\tcolor=\"dark\"\n>\n\t<h1 class=\"qt-header__title\">\n\t\tFAQ &#8211; Frequently asked questions\t<\/h1>\n<\/section>\n<section class=\"qt-faq qt-block-- qt-faq--with-\" style=\"\">\n\t<div class=\"qt-faq__container\">\n\t\t\t<h2 class=\"qt-faq__title\" >Working with us<\/h2>\n\t\t\t\t<div class=\"qt-faq__faq\">\n\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">Can you help us redesign an existing, complex system?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>Yes, absolutely! We often take on older or legacy systems that have grown over the years and become difficult to navigate. The process begins with a <b data-path-to-node=\"4\" data-index-in-node=\"157\">UX audit<\/b>, where we identify where users get stuck or become frustrated. We then modernize the interface and simplify the information architecture step by step, so that the system becomes intuitive and efficient to work with without users getting lost in their familiar workflows.   <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">Do you build custom web solutions from scratch, or do you use pre-made templates?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We always build custom web solutions that are fully tailored to your business goals, processes, and user needs. By avoiding heavy, off-the-shelf templates, you get a website with extremely clean code, maximum security, and lightning-fast load times. This also gives you complete freedom to scale up and expand functionality in the future without being limited by predefined logic.  <\/p>\n<p>See an example of how this works in practice in our <a href=\"https:\/\/qualitythink.se\/en\/case\/scalable-platform-for-regifted-circular-gift-cards\/\">custom web project for ReGifted<\/a>, where we built the entire platform from scratch.<\/p>\n<p>This is what our <a href=\"https:\/\/qualitythink.se\/en\/our-services\/web-development\/\">web development<\/a> looks like in practice, from the first sketch to launch.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do you handle changes and change requests during the course of a project?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We manage change and change requests using an agile project methodology that allows flexibility and adaptation to new requirements and conditions. We encourage open communication and collaboration with our customers to ensure we deliver results that meet their expectations. <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How long does it usually take to complete a project?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>Project duration varies depending on the scope, complexity and specific requirements of the client. We always strive to deliver on time and keep our clients informed of progress along the way. We actively work to ensure effective communication and delivery of high-quality results.  <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"qt-faq qt-block-- qt-faq--with-\" style=\"\">\n\t<div class=\"qt-faq__container\">\n\t\t\t<h2 class=\"qt-faq__title\" >Quality and work methods<\/h2>\n\t\t\t\t<div class=\"qt-faq__faq\">\n\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">What methods do you use to ensure high quality in your engineering projects?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We use a range of methodologies and best practices to ensure high quality in our technology projects, including requirements analysis, code review, unit testing, integration testing and continuous delivery. We strive to deliver the highest quality solutions that meet our customers&#8217; needs and exceed their expectations. <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do your UX\/UI designers collaborate with the developers?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>This is one of our greatest strengths as a full-service agency. Since we have both designers and developers under one roof, you avoid the classic pitfall where a design turns out to be impossible or too expensive to code. Our designers bring in the developers early in the process to validate technical feasibility. Once the design is finalized, there is a seamless<i data-path-to-node=\"8\" data-index-in-node=\"372\">handoff<\/i> with complete specifications, exported assets, and code-ready elements, which saves a significant amount of development time   <\/p>\n<p>Learn more about how we approach <a href=\"https:\/\/qualitythink.se\/en\/our-services\/ux-ui-design\/\">UX and UI design<\/a>.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do you take accessibility issues into account in your design and development projects?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We take accessibility issues into account by following the Web Content Accessibility Guidelines (WCAG) and implementing techniques to make our solutions accessible to all users, including people with disabilities. This includes using accessible colours, providing alternative texts for images and videos, and optimizing keyboard shortcuts. <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"qt-faq qt-block-- qt-faq--with-\" style=\"\">\n\t<div class=\"qt-faq__container\">\n\t\t\t<h2 class=\"qt-faq__title\" >Technology<\/h2>\n\t\t\t\t<div class=\"qt-faq__faq\">\n\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">What frameworks and technologies do you support?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p data-path-to-node=\"11\">We have a diverse technical team and manage everything from well-known CMS platforms to complex, custom-built cloud solutions. We specialize in: <\/p>\n<ul>\n<li data-path-to-node=\"12,0,0\"><strong>Web &#038; CMS:<\/strong> WordPress, PHP, and custom e-commerce solutions.<\/li>\n<li data-path-to-node=\"12,1,0\"><strong>Modern web apps: React <\/strong>, Next.js, and Node.js for high-performance platforms.<\/li>\n<li data-path-to-node=\"12,2,0\"><strong>Mobile apps:<\/strong> React Native for cross-platform applications (iOS &#038; Android).<\/li>\n<li data-path-to-node=\"12,3,0\"><strong>Advanced technology:<\/strong> Custom frameworks, IoT solutions, and AI integrations.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">In which industries do you have experience working?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We have the most extensive experience in <a href=\"https:\/\/qualitythink.se\/en\/our-industries\/\">AdTech, EdTech, FinTech, IndTech, and RetailTech<\/a>. In practice, we\u2019ve built everything from e-commerce and learning platforms to real-time systems for digital out-of-home advertising and connected industrial solutions. If your industry isn\u2019t listed, that\u2019s rarely an obstacle\u2014the challenges are often similar across industry boundaries.  <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">What technology do you use in your projects?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We are technology-agnostic and select tools and platforms based on project requirements and client preferences. Our experts are skilled in a range of technologies, including but not limited to JavaScript (React, Angular, Vue), PHP, Python, Java, Swift, Kotlin, and various cloud services (AWS, Azure, Google Cloud). <\/p>\n<p>The right technology depends on the project\u2014see <a href=\"https:\/\/qualitythink.se\/en\/our-services\/\">all our service areas<\/a>.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"qt-faq qt-block-- qt-faq--with-\" style=\"\">\n\t<div class=\"qt-faq__container\">\n\t\t\t<h2 class=\"qt-faq__title\" >Safety and operations<\/h2>\n\t\t\t\t<div class=\"qt-faq__faq\">\n\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do we submit support tickets to you?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>Getting help should be simple and transparent. You can easily submit your requests through our digital helpdesk or via email. You\u2019ll be assigned a dedicated contact person, and you can track the status of your requests in real time and see exactly how many hours have been spent on each task.  <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">What is included in your management agreement?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">Our goal is to ensure that your digital platform is secure, fast, and stable around the clock. A standard agreement typically includes: <\/p>\n<ul>\n<li data-path-to-node=\"5,0,0\"><strong>Proactive maintenance:<\/strong> Regular security updates for frameworks, plugins, and databases.<\/li>\n<li data-path-to-node=\"5,1,0\"><strong>Application Management &#038; Bug Fixes:<\/strong> We monitor the systems and resolve any issues before they affect your customers.<\/li>\n<li data-path-to-node=\"5,2,0\"><strong>Performance Optimization: Regular <\/strong>fine-tuning of load times, cache settings, and code structure to ensure the best possible user experience (UX) and search engine optimization (SEO).<\/li>\n<li data-path-to-node=\"5,3,0\"><strong>Ongoing development: The option <\/strong>to use contracted hours to build new features or make design adjustments.<\/li>\n<\/ul>\n<p>Everything is included in <a href=\"https:\/\/qualitythink.se\/en\/our-services\/qt-support-management-operation-and-support\/\">QT Support<\/a>, our ongoing management agreement.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do you ensure data security and privacy in your projects?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>Data security and privacy are our top priorities. We follow best practices for secure development and adhere to strict security protocols to protect customer data and sensitive information. We can also assist with conducting security audits and implementing security measures as needed.  <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"qt-faq qt-block-- qt-faq--with-\" style=\"\">\n\t<div class=\"qt-faq__container\">\n\t\t\t<h2 class=\"qt-faq__title\" >About us<\/h2>\n\t\t\t\t<div class=\"qt-faq__faq\">\n\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">How do you stand out from other providers?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We have designers and developers all under one roof, which means that a design never turns out to be impossible or too expensive to build once it reaches the development stage. We also work just as often with hardware as we do with the web\u2014sensors, screens, and real-time data\u2014which is unusual for a digital agency. <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t<summary class=\"qt-faq__question\">\n\t\t\t\t\t\t\t\t<h3 class=\"qt-faq__question-text\">What kinds of projects do you take on?<\/h3>\n\t\t\t\t\t\t\t\t<span class=\"qt-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t<div class=\"qt-faq__answer\">\n\t\t\t\t\t\t\t\t<p>We take on projects of varying scale and complexity, from websites and mobile applications to advanced SaaS platforms and IoT campaigns. In addition, we specialize in developing smart web solutions with AI functionality. We are open to exploring new ideas and technical challenges and always strive to deliver innovative and tailor-made solutions for our customers.  <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4254","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Frequently asked questions | Quality Think<\/title>\n<meta name=\"description\" content=\"FAQ - Frequently asked questions and answers about Quality Think, about our services and offers and about our working methods, traineeships and job vacancies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qualitythink.se\/en\/faq-frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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